Senior Client Care Specialist

1 week ago


Melbourne, Victoria, Australia beBeeCustomer Full time $54,000 - $60,000

Job Title: Service Co-Ordinator

This role provides essential support to our Senior Support Coordinator and manages a smaller caseload of clients with NDIS needs. Key responsibilities include:

  • Assisting with the administration of NDIS plans, implementation, and reporting.
  • Data entry related to NDIS services.
  • Providing timely information and advice regarding NDIS services.
  • Developing processes for efficiency, scalability, and sustainability.
  • Maintaining databases and systems.
  • Organising care teams and promoting dignity, respect, and choice for participants.
  • Ensuring timely provision of care and support, upholding standards of care delivery.
  • Assessing client needs and linking them to resources and providers.
  • Advocating for adequate and cost-effective services.
  • Responding to service issues.
  • Scheduling appointments, answering phones, and tracking service records.
  • Monitoring services and staying up-to-date on new or discontinued services.
  • Evaluating service quality and identifying areas for improvement.

The ideal candidate has experience in NDIS (Support Coordination, Planning, Plan Management) and Disability services, along with administrative experience. They should also demonstrate excellent customer service skills, attention to detail, and proficiency in Microsoft programs.

Qualifications in Human, Community, and/or Disability Services are desirable.



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