Senior Client Experience Lead

6 days ago

Melbourne, Victoria, Australia beBeeCare Full time $90,000 - $120,000

Exceptional Client Care Specialist

We take personal responsibility for delivering outstanding client experiences and addressing the individual and national challenges of ageing populations.

In our network of offices, we are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.

About the Role:

The Senior Client Experience Lead will be a senior member of our team, responsible for managing and coordinating the operations within the Client Experience Team.

This role will provide leadership and guidance on care management, ensuring a high standard of quality client care is provided as per industry standards.

Why Choose Us?

  • Support team environment with ongoing learning and development
  • A rewarding career where you can make a positive difference in the lives of seniors and their families
  • Flexible working arrangements

Key Responsibilities:

  • Conduct care plan and service audits
  • Project manage the implementation of required processes and standards to meet industry requirements
  • Review clients to understand business growth drivers and implement strategies that enable future growth
  • Manage care management operations to ensure client care services are of a consistently high standard

Requirements:

  • Extensive home care experience is desirable
  • Knowledge and experience of community-based care and support services
  • Previous experience leading & coaching a team
  • Experience in identifying, coordinating, and managing care services for home care clients (aged or disability)
  • Understanding of aged care and disability related legislation and regulations for home care services
  • Highly efficient and organized with proven time management skills

Australian Work Rights:

  • Applicants must have permanent or temporary rights to work in Australia with no restrictions

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