Technical Implementation Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeApplication Full time $90,000 - $124,000
Job Title

We are seeking a motivated and talented professional to fill the position of Application Support Specialist.

This role is responsible for planning, deploying, and supporting client implementations of our products. The successful candidate will provide customer support in accordance with company service level agreements via email, phone, or live chat, act as a technical first responder, analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues, and work with clients to appropriately configure each aspect of their application.

The ideal candidate will have excellent verbal and written communication skills, high attention to detail, and ability to process multiple client communication streams and make high-quality decisions under pressure. They should also have 2-5 years of experience supporting clients in the financial services industry, demonstrated proficiency with investigations related to trade execution and market data distribution processes and lifecycles, and understanding of FIX protocol.

Additional requirements include basic knowledge of TCP/IP and Networking, basic knowledge of SQL (PostgreSQL, MySQL), and proficiency in the Japanese language is preferred/desired.

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