Technical Implementation Specialist
2 weeks ago
Job Title: Technical Implementation Specialist
Description:
We are seeking a skilled Technical Implementation Specialist to join our dynamic Software Support team. This role will involve collaborating with customers, colleagues, and other stakeholders to deliver exceptional technical support.
About the Opportunity:
This hybrid role (3 days in office) is located at our SMART office in Macquarie Park, NSW. You will work closely with our Customer Success division, Pacific Zone, to ensure continued smooth operations for our customers.
Key Responsibilities:
- Investigate and resolve complex software issues;
- Document activities and findings accurately and timely in case management systems;
- Collaborate with pre-sales, sales, quotes, and procurement teams to enhance customer experience;
- Contribute to digital self-help materials to promote faster problem resolution and build internal knowledge sharing.
Required Skills and Qualifications:
To succeed in this role, you will demonstrate 2–4 years of experience in Application Support within an ASX top 100 business, supporting mainstream software applications and a range of customers. Familiarity with software architecture, unit testing, and aspects of the SDLC is essential.
Benefits:
This role offers a unique opportunity to work in a collaborative environment, learn from experienced professionals, and contribute to the success of our customers.
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