Network Services Delivery Specialist

1 week ago


Macquarie Park, Australia Transport For NSW Full time

About the Role

This is a permanent full-time position within Transport for NSW, where you will play a key part in ensuring network data suppliers deliver cost-efficient and reliable IT services that meet the needs and expectations of Transport.

Key Responsibilities

  • Provide oversight and operational governance of network service suppliers to ensure compliance with operational service delivery commitments.
  • Monitor and govern services delivered by third-party suppliers, acting as a key escalation point in key service management processes.
  • Review service delivery related reports provided by suppliers, provide operational updates on supplier performance, and escalate material performance breaches.

About You

To be successful in this role, you will have:

  • Experience governing the operational delivery of managed IT services, including a working understanding of managed services and outsourcing in large, complex organisations.
  • Experience monitoring service provision by suppliers, including adherence to contracted SLAs and delivery obligations.
  • Knowledge of data network services, cross-functional architectural elements, and service consumption patterns.
  • Understanding of mature, good practice, and contemporary infrastructure services and delivery methods.
  • Relevant tertiary or industry qualifications.
  • Knowledge and understanding of application lifecycles, project methodologies, and IT service management methodologies, frameworks, and processes.

About Us

Transport for NSW provides a safe, integrated, and efficient transport system, connecting people, communities, and industry every day.



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