Network Provisioning Manager

1 week ago

Macquarie Park, Australia Optus Full time

Job Summary

The Manager, Core Provisioning is a key leadership role within Optus, responsible for overseeing the design, implementation, and management of Transport telecommunications provisioning projects. This position ensures the efficient end-to-end delivery of engineering services, maintaining high standards of quality and performance.

Key Responsibilities

  • Lead the end-to-end delivery of Core Transport network services, managing Engineering Orders (EOs) from planning through deployment by engaging third-party expertise and coordinating with various Optus divisions.
  • Inspire, mentor, and drive a team of network engineers to achieve EO Provisioning objectives, goals, and KPIs through continuous feedback and performance reviews.
  • Foster a collaborative and innovative work environment, promoting professional development, upskilling, and training to align with the business's technology roadmap and manage skill retention and risks.
  • Oversee the planning, execution, and delivery of provisioning engineering orders, ensuring completion within scope, budget, and timelines.
  • Provide expert technical guidance and support to the engineering team, ensuring compliance with industry standards and best practices.
  • Identify and implement process improvements, enhancing efficiency and quality across provisioning activities.
  • Serve as the primary liaison for internal and external stakeholders, ensuring clear communication and high levels of stakeholder satisfaction.
  • Manage relationships with vendors and third-party providers, ensuring they meet project requirements, SLAs, and KPIs.
  • Optimise CAPEX and OPEX budgets for the EO provisioning department, monitoring expenses while maintaining service quality.
  • Lead complex fault analysis and resolution for provisioning issues impacting platform services, ensuring minimal disruption and rapid recovery.

Requirements

  • Degree, Technical Diploma, or equivalent qualifications/experience in Telecommunications.
  • Extensive experience in Telecommunications Transport Core, with a minimum of 7 years in the industry and over 3 years working specifically with Transport Core products.
  • Expertise in provisioning technologies such as Ethernet DWDM, Carrier Ethernet, SDH, MSTN, Juniper, DSL, Cisco, DSLAM, and PDH.
  • Strong problem-solving, coordination, and analytical skills.
  • Demonstrated commitment to accuracy and attention to detail in work.
  • Comfortable managing large volumes of data efficiently.
  • Eager, ambitious, and unafraid to step out of their comfort zone to challenge the status quo and drive innovation.
  • Ability to remain calm, composed, and focused under pressure, maintaining high performance in fast-paced environments.
  • Exemplary interpersonal, verbal, and written communication skills, with a strong work ethic and ability to work effectively in a team environment while managing multiple concurrent tasks.

Desirable Skills

  • Proficient in provisioning, data fill, and troubleshooting, with hands-on experience using Helix Provisioning Systems.
  • Expertise in provisioning technologies such as Ethernet DWDM, Carrier Ethernet, SDH, MSTN, Juniper, DSL, Cisco, DSLAM, and PDH.

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