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Technical Specialist

2 months ago

Macquarie Park, Australia Singtel Full time
{"title": "Optus Technical Specialist Role Overview", "content": "

At Optus, we are committed to delivering exceptional customer experiences through our cutting-edge technology and innovative solutions. As a Technical Specialist, you will play a critical role in ensuring the smooth operation of our critical technical facilities, managing both direct and contracted services across various sites, including remote and major facilities.

The Technical Specialist will lead all aspects of AC, DC, UPS, power generation, cooling, and fire systems, while handling sophisticated, high-risk change requests and fault scenarios. Additionally, the role involves providing strategic feedback on cost drivers and mitigation initiatives, advocating for infrastructure standards in planning sessions, and representing field operations in network strategy.

Key Responsibilities:

  • Provide strategic input on cost drivers and mitigation initiatives
  • Advocate for infrastructure standards in planning sessions
  • Represent field operations in network strategy
  • Supervise operational benefits aligned with the organisational assurance strategy
  • Support vendor governance by managing relationships, ensuring compliance, and minimising contract issues
  • Contribute to the development of sourcing solutions aligned to the delivery of the required services
  • Support contracted services by reviewing performance metrics, incidents, maintenance, and costs
  • Provide contractual input for new services and maintain contract repositories
  • Assess and approve service delivery variations and establish performance metrics to supervise supplier performance
  • Manage problem and incident management processes across facilities

Requirements:

  • Relevant professional qualifications in a related field, underpinned by formal qualifications in engineering or telco related fields
  • Hands-on experience in managing outsourced services, including operational governance and oversight of commercial and consumption spend pools
  • Clear understanding of the key drivers, influences, and processes associated with building and operating networks
  • Strong analytical ability, attention to detail, with fantastic communication, presentation, and influencing skills

Perks:

  • Discount on Optus services and access to a wide variety of discounts with corporate partners
  • Access to all required tools of trade, such as phone, computer, and a car fleet when required
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver
  • Access to resources, webinars, and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator-led learning catalogue
", "lang_code": "en-US"}