Current jobs related to Service Centre Technical Specialist - Macquarie Park - Singtel
-
Technical Specialist
3 months ago
Macquarie Park, Australia Optus Full time**Location**: Macquarie-Park, NSW **Company**: Optus **Type**: Full Time **Job ID**: 160420 **Date**: 23 August 2024 11:36 AM At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in...
-
Technical Specialist
2 months ago
Macquarie Park, Australia Transport For NSW Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Transport for NSW. As a Technical Specialist, you will play a critical role in ensuring the technical integrity of our network infrastructure services.Key ResponsibilitiesEnsure the technical integrity of network infrastructure services provided by our suppliers.Review and...
-
Technical Specialist
2 months ago
Macquarie Park, Australia Transport For NSW Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Transport for NSW. As a key member of our network services team, you will play a critical role in ensuring the technical integrity of our network infrastructure services.Key ResponsibilitiesValidate technical aspects of supplier-provided designs and proposed setupsReview...
-
Service Centre Client Support Specialist
4 weeks ago
Macquarie Park, Australia Singtel Group Full timeService Centre Client Support SpecialistWe are seeking a highly skilled Service Centre Client Support Specialist to join our Enterprise Business team in a refreshed service centre environment. This role involves providing exceptional customer service and proactive solutions to customers via phone and digital channels.As a Service Centre Client Support...
-
Technical Specialist
2 weeks ago
Macquarie Park, Australia Transport For NSW Full timeAbout the RoleTransport for NSW is seeking a highly skilled Technical Specialist to join our team. As a key member of our network services team, you will be responsible for ensuring the technical integrity of our network infrastructure services.Key responsibilities include:Validating technical aspects of supplier-provided designs and proposed setupsReviewing...
-
Technical Specialist
1 month ago
Macquarie Park, Australia Transport For NSW Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Transport for NSW. As a key member of our network services team, you will play a critical role in ensuring the technical integrity of our network infrastructure services.Key ResponsibilitiesEnsure the technical integrity of network infrastructure services provided by...
-
Technical Specialist
3 weeks ago
Macquarie Park, Australia Transport For NSW Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at Transport for NSW. As a key member of our network services team, you will play a critical role in ensuring the technical integrity of our network infrastructure services.Key ResponsibilitiesEnsure the technical integrity of network infrastructure services provided by...
-
Data Centre Operations Specialist
2 weeks ago
Macquarie Park, Australia NEXTDC Ltd Full timeJob Title: Data Centre Operations SpecialistAt NEXTDC Ltd, we are seeking a skilled Data Centre Operations Specialist to join our facilities team. As a key member of our team, you will be responsible for ensuring the smooth operation of our data centres, providing high-quality technical maintenance and customer service.The successful candidate will have a...
-
Specialist & Emergency Centre Manager - Avsarc/aec
5 months ago
Kurralta Park, Australia Adelaide Veterinary Specialist Referral Centre Full time**Job Description**: **Specialist & Emergency Centre Manager** **AVSARC/AEC - AAERC SA** **This position oversees two busy S&E sites working closely alongside a talented management team you will lead with a style promoting inclusiveness, passion and a focus on client, patient care. **Additionally, this role requires you to ensure a positive experience to...
-
Specialist & Emergency Centre Manager - Avsarc/aec
5 months ago
Kurralta Park, Australia Adelaide Veterinary Specialist Referral Centre Full time**Job Description**: **Specialist & Emergency Centre Manager - Maternity leave cover** **AVSARC/AEC - AAERC SA** **This position is a Maternity Leave cover that oversees two busy S&E sites on a fixed term contract. Working closely alongside a talented management team you will lead with a style promoting inclusiveness, passion and a focus on client, patient...
-
Service Centre Client Support Specialist
4 weeks ago
Macquarie Park, Australia Singtel Group Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our Service Centre team as a Client Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our enterprise customers, resolving their technical issues, and delivering tailored solutions to meet their needs.Key...
-
Technical Specialist
4 weeks ago
Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at 3001 DXC Technology Australia Pty Limited. As a Technical Specialist, you will play a critical role in providing technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects.Key...
-
Technical Specialist
1 month ago
Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full timeAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at DXC Technology Australia Pty Limited. As a Technical Specialist, you will play a critical role in providing technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects.Key...
-
Service Architect
2 weeks ago
Macquarie Park, Australia FinXL Full timeJob SummaryFinXL is seeking a highly skilled Service Architect to join our team. As a Service Architect, you will be responsible for providing technical expertise and guidance to support the development and implementation of our contact centre solutions.Key ResponsibilitiesDevelop and maintain detailed technical designs, bills of materials, and client...
-
Principal Technical Specialist
2 days ago
Macquarie Park, Australia Optus Full time**Principal Technical Specialist - IP Service Edge**: **Date**:6 Nov 2024 **Location**: Macquarie Park, Australia **Company**:Singtel Group At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all...
-
Technical Specialist
4 weeks ago
Macquarie Park, Australia Singtel Full timeJob Title: Technical SpecialistOptus is seeking a highly skilled Technical Specialist to ensure the smooth operation of critical technical facilities. As a key member of our team, you will be responsible for managing direct and contracted services across various sites.Key Responsibilities:Provide strategic feedback on cost drivers and mitigation initiatives,...
-
Service Architect
2 weeks ago
Macquarie Park, Australia FinXL Full timeService Architect - Technical LeadFinXL is a leading IT professional services organization seeking a highly skilled Service Architect to join our team. As a Service Architect, you will be responsible for providing technical leadership and expertise to support the design and implementation of complex business solutions.The ideal candidate will have a strong...
-
Technical Specialist
5 months ago
Macquarie Park, Australia Transport For NSW Full timeYou want to play a part in making NSW a better place to work, live and travel. If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers. In this role, you'll: Ensure the technical integrity of...
-
Technical Specialist
5 months ago
Macquarie Park, Australia Talent International Full time**Job Details**: **Location** Macquarie Park **Salary** AU$125 - AU$128 per hour **Job Type** Full Time **Ref** BBBH103151_1687745864 **Contact** Sophia Parrelli **Posted** 15 minutes ago - Potts Point location, full time on site - $1,030 per day inclusive of super - NV2 Clearance Required (may consider NV1 Clearance) Our client, a leader in...
-
Technical Service Coordinator
4 weeks ago
Macquarie Park, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full timeJob Title: Technical Service CoordinatorAlcon is a global leader in eye care, driven by innovation and a commitment to helping people see brilliantly.Key Responsibilities:Coordinate the dispatch of service parts to Field Service Engineers in Australia and New Zealand.Administer the calibrated tool register, including dispatch and receipt.Order service parts...
Service Centre Technical Specialist
3 months ago
At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
Are you motivated to be one of the first hires in the establishment of a refreshed service centre in our Enterprise Business (EB) team? There are substantial opportunities for career growth and technical uplift for someone who is driven to succeed.
In your newly crafted role, you will be responsible for delivering brilliant customer service across all Optus Enterprise customers. You will provide industry-leading technical expertise covering key technologies including Mobile, Contact Centre, Security and Network through the management of customer incidents and service requests. This role is the technical guide within this newly established team and will be setting the benchmark across the business for customer support.
You will also provide coaching and mentoring to build the technical capability of the Client Specialists within the Service Centre teams.
The day to day
Provide specialist technical support for customers. Receive, detect, diagnose, test, isolate and resolve network problems across all Optus product and network platforms
Adhere to established ticket Service Level Agreements' (call response, ticket response, and resolution etc.)
Support Client Specialists with resolving technical issues prior to Technical Assistance Centre TAC) escalation
Participating and providing input and insight to new product and service updates
What’s in it for you?
Accessible employer with wheelchair access
Inclusive paid parental leave, up to 14 weeks for the primary care giver
25% monthly service discount and $80 monthly bill rebate plus additional benefits to over retailers Australia-wide including Iconic, Mimco, Estėe Lauder & Nine West
Own your own growth by accessing professional development, training and mentoring opportunities
Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, Doctor, and post office
Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
This centre operates 24x7, days a year, with customer demand driving the rostering requirements. You will work on a rotating roster, provided at least four weeks in advance, with the opportunity to earn an additional salary for overnight and weekend shifts. Occasional overtime may also be available.
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
