Delivery Support Specialist, Network Services

6 months ago

Macquarie Park, Australia Transport For NSW Full time

You put people at the heart and take pride in the impact of your work.

 

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

 

In this role, you'll:

 

  • Play a key part in ensuring network data suppliers deliver cost efficient and reliable IT services that meet the needs and expectations of Transport. Provide oversight and operational governance of network service suppliers to ensure compliance with operational service delivery commitments.
  • Provide monitoring and governance of services delivered by third party suppliers and act as a key escalation point in key service management processes, including assisting the resolution of escalated technical issues (eg: P1 incidents), and communicating service delivery issues requiring senior management action. You’ll also support the review of major changes and releases and provide support for other management processes (eg: technical evaluations, supplier proposal review and deliverables acceptance).
  • Review service delivery related reports provided by supplier/s, provide operational updates on supplier performance, reports and metrics to internal stakeholders and escalate material performance breaches. Review supplier compliance with contracted obligations, including technical services delivered, cross-functional processes, and service levels.

This is a permanent full time role | Hybrid work-Team attendance at Macquarie Park office 1-2 days/week required.

 

Please view the role description 

 

About you

 

A strong customer service focus, enjoy partnering and problem solving and thrive in an environment that values quality, integrity and reliability of service provision. You have:

 

  • Experience governing the operational delivery of managed IT services including a working understanding of managed services and outsourcing in large, complex organisations.
  • Experience monitoring service provision by suppliers including adherence to contracted SLAs and delivery obligations, facilitating the resolution of escalated issues, promoting collaborative relationships, and partnering with suppliers to accurately identify and manage emerging issues and challenges affecting service delivery.
  • Knowledge of data network services, cross-functional architectural elements, and service consumption patterns.  
  • Understanding of mature, good practice and contemporary infrastructure services and delivery methods (Software Defined Infrastructure)
  • Relevant tertiary or industry qualifications.
  • Knowledge and understanding of application lifecycles, project methodologies and IT service management methodologies, frameworks and processes.
  • Ability to work additional hours (outside of ordinary work hours).

Who we are

 

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

 

Join us


Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

 

We offer a wide range of employee benefits , like our award-winning flexible and hybrid work options.

 

Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSW’s regions or further away from the role’s

listed home base. It combines virtual work with in-person days at your team’s home base.

 

What are you waiting for…? Connect with us.  Apply now

 

Applications close: 11:59pm Saturday 25th November 2023

 

For more information about this role, please contact CHRISTINE.STENZEL@TRANSPORT.NSW.GOV.AU.

 

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

 

Need some help with your application? Take a look at our application tips video series .

#LI-Remote, #reghyb

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