Customer Service Operations Coordinator
1 week ago
Richard Jay is an internationally recognised family-owned business providing laundry, warewashing and chemical dispensing solutions for hospitality, healthcare, government and community operations of all sizes.
Founded in 1969, we have grown into a national company with a presence in every state, equipped to meet our client's delivery and servicing needs locally and immediately. We are a wholly owned Australian company with a genuine national footprint - a rarity in the commercial laundry and warewashing industry.
We are seeking a highly motivated and energetic person with previous customer service experience to join our team as a Customer Service Operations Coordinator. This full-time position will be responsible for maintaining a high level of coordination between service technicians, administration staff, customers and clients.
The ideal applicant will have had previous experience with general administrative duties, excellent communication and customer service skills with a focus on time management. Experience in a company that sells capital/industrial equipment, logistics services, pest control, hygiene or sanitation services would be beneficial. Spare parts experience would also be an advantage, but we value applicants who are mechanically minded, who like helping people and problem solving.
This role involves being the primary point of contact for all incoming service, support and spare parts requests from internal and external customers. You will process customer's requests for service effectively in a timely manner and follow up as required. Administration of client service and order information into our computerised system, as well as generating reports, will also be part of your responsibilities.
To succeed in this role, you will need to possess:
- Excellent phone manner along with written and verbal communications skills.
- Excellent customer service skills and customer follow-up procedures.
- Be a methodical worker who has great attention to detail.
- Experience with computerised systems.
- Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications with excel being essential.
We offer a competitive salary of $80,000 - $90,000 per annum, depending on experience, and a comprehensive benefits package. As a second-generation family company, we understand that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals.
Australia-wide delivery and servicing capabilities ensure that we can provide our clients with local and immediate support. With offices and warehouses in every state, we are uniquely positioned to meet the needs of our clients. If you are a motivated and energetic person with a passion for delivering premium customer service, then we would be delighted to hear from you.
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