Equipment Service Coordination Professional

1 week ago


Acacia Ridge, Queensland, Australia JamesValé Recruitment Full time

The JamesValé Recruitment team is seeking an experienced Equipment Service Coordination Professional to join their Acacia Ridge branch in Australia.

Company Overview

The company is a national leader in the manufacture, distribution, and servicing of industrial, construction, and rural equipment with over 17 branch locations across Australia and New Zealand. They have built a strong brand reputation over 70 years through technical competency gained in designing and manufacturing heavy equipment.

About the Role

This is a permanent role offering a competitive salary range between $65,000 - $80,000 per annum, commensurate with experience and skills, along with superannuation and benefits. As an Equipment Service Coordination Professional, you will be responsible for driving service revenue via field service, prioritizing customer enquiries, coordinating job allocation, and processing invoices.

Key Responsibilities
  • Drive service revenue through effective field service operations
  • Liaise with customers and field service staff to ensure seamless communication
  • Coordinate field service job allocation and parts support to optimize efficiency
  • Respond to customer enquiries in a timely and efficient manner
  • Provide client quotations as required
  • Coordinate rental fleet work requirements while out in the field
  • Enter and process job orders accurately and efficiently
Requirements

To succeed in this role, you will require sound computer skills, including Microsoft Office, and previous exposure to a mainframe operating system. A good mechanical background in earthmoving equipment is highly regarded. You must also possess excellent phone manner, a proven organized approach to work, and open and clear communication characteristics. Additionally, a high level of customer service and excellent time management skills are essential.

Benefits
  • A competitive salary range between $65,000 - $80,000 per annum, commensurate with experience and skills
  • Superannuation package
  • National career opportunities within a reputable Australian privately-owned company
  • An option of a rostered day off within a 38-hour week


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