Customer Service Coordinator
1 week ago
Richard Jay is a reputable family-owned business that has been serving the hospitality, healthcare, government, and community sectors since 1969. As an internationally recognised company, we provide laundry, warewashing, and chemical dispensing solutions to clients across Australia.
Job DescriptionWe are seeking a highly motivated Customer Service Coordinator to join our team in Australia. This full-time position involves working Monday to Friday and requires excellent communication and customer service skills.
The successful candidate will have previous experience in general administrative duties, time management, and customer care. Experience in a company that sells capital/industrial equipment, logistics services, pest control, hygiene, or sanitation services would be beneficial.
Responsibilities- Maintain coordination between service technicians, administration staff, customers, and clients
- Process customer requests for service effectively and follow up as required
- Administer client service and order information into our computerised system and generate reports
- Be the primary point of contact for all incoming service, support, and spare parts requests from internal and external customers
- Excellent phone manner and written and verbal communications skills
- Excellent customer service skills and customer follow-up procedures
- Methodical worker with great attention to detail
- Experience with computerised systems
- Proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude
- Proficient in Microsoft Office Applications with Excel being essential
- Knowledge of Microsoft Dynamics or similar CRM is desirable but not necessary
- Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment
As a second-generation family company, we understand that people are our greatest asset. We offer a unique opportunity for career growth and progression within our expanding business. Our workplace fosters a warm and collaborative culture with a focus on mentorship.
We are committed to providing our employees with comprehensive training and development opportunities. Our benefits package includes attractive salary, incentive programme, and comprehensive training.
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