Customer Service Operations Coordinator

1 week ago


Acacia Ridge, Queensland, Australia Richard Jay Full time

Based in Brisbane - Acacia Ridge, this full-time position offers a rewarding career opportunity for an exceptional individual to join our team as a Customer Service Operations Coordinator.

As a key member of our operations team, you will be responsible for coordinating service activities, ensuring seamless communication between service technicians, administration staff, customers, and clients.

We require an energetic and friendly person with excellent interpersonal skills, experience in delivering premium customer service, and a positive attitude.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities:

  • To maintain high coordination levels between service technicians, administration staff, customers, and clients
  • Process customer requests for service efficiently and follow up as required
  • Administer client service and order information into our computerized system, generating reports
  • Serve as the primary point of contact for incoming service, support, and spare parts requests from internal and external customers

Required Skills and Qualifications:

  • Excellent phone manner, written, and verbal communications skills
  • Superior customer service skills and customer follow-up procedures
  • Methodical worker with great attention to detail
  • Experience with computerized systems
  • Proactive, self-starter, reliable, and enthusiastic 'can-do' attitude
  • Proficient in Microsoft Office Applications, with Excel being essential
  • Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment

Benefits:

  • Friendly and collaborative work environment
  • Opportunities for career progression and professional growth
  • Competitive salary package estimated at $65,000 per annum, plus benefits
  • Comprehensive training and development programs

About Us:

Richard Jay is a second-generation family-owned company with a national footprint, providing laundry, warewashing, and chemical dispensing solutions. We prioritize our people as our number one asset and offer a unique opportunity for the right individual to learn every aspect of our expanding business.



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