Service Operations Coordinator
3 weeks ago
About the Role:
Richard Jay is seeking an experienced Service Support Officer to join their team, providing exceptional customer care and support to clients Australia wide.
Key Responsibilities:
- Coordinate with service technicians, administration staff, customers, and clients to maintain a high level of service delivery.
- Process customer requests for service effectively, in a timely manner, and follow up as required.
- Administer client service and order information into our computerised system, as well as generating reports.
- Act as a primary point of contact for all incoming service, support, and spare parts requests from internal and external customers.
Requirements:
- Excellent phone manner, along with written and verbal communication skills.
- Excellent customer service skills and customer follow-up procedures.
- Methodical worker with great attention to detail.
- Experience with computerised systems.
- Proactive, self-starter, and reliable with an enthusiastic 'can-do' attitude.
- Proficient in Microsoft Office Applications, with Excel being essential.
- Able to demonstrate multi-tasking abilities, priority, and Time Management in a team-work environment.
About Richard Jay:
Richard Jay is a wholly owned Australian company with a genuine national footprint, providing laundry, warewashing, and chemical dispensing solutions for hospitality, healthcare, government, and community operations of all sizes.
We are a second-generation family company, understanding that a business's people are its No. 1 asset. This is a unique opportunity for the right person to learn every aspect of our expanding business and become part of our national team of 50+ talented individuals.
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