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Relationship Manager
2 months ago
About Northern Trust:
Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial solutions.
Role Summary:
The Australian Client Servicing team provides exceptional support to our clients across Asset Manager and Asset Owner client groups. This includes large institutional clients such as Sovereign Wealth and Superannuation Funds. The team works closely with Client Service Managers and Relationship Managers to deliver tailored services and exceed client expectations.
Key Responsibilities:
- Manage client relationships for a range of services, including fund administration and custody services.
- Ensure overall client satisfaction by coordinating efforts of service teams, facilitating timely delivery, and resolving issues.
- Develop a deep understanding of clients' businesses, objectives, goals, and market challenges.
- Cultivate strong working relationships with client contacts and identify opportunities to add value.
- Stay informed about emerging issues, products, and services, and communicate their impact on clients' businesses and our services.
- Cross-sell products and services, develop solutions to client needs, and ensure smooth delivery of new services.
- Manage client profitability, understand the competitive environment, and develop pricing strategies.
About You:
- Knowledge of asset servicing and superannuation acquired through related experience.
- Strong awareness of risk to both clients and Northern Trust.
- Analytical, problem-solving, and organizational skills to identify and resolve client issues.
- Evidence of technical and strategic thinking.
- Strong interpersonal skills and ability to work well with clients and internal partners.
- Excellent communication skills, negotiation, and influence, with the ability to explain complex products and processes.
- Proven experience in financial servicing, operations, and superannuation with a client servicing background.
Working with Us:
Northern Trust is committed to creating a flexible and collaborative work environment where employees can thrive. We encourage movement within the organization, have accessible senior leaders, and take pride in working for a company committed to assisting the communities we serve.
We're excited to learn more about how your interests and experience could be a fit with our team. Apply today and let's build a greater future together.
