Residential Sales Operations Manager

4 weeks ago

Sydney, New South Wales, Australia REA Group Full time

About REA Group


REA Group is a leading global digital business, specialising in property. Our mission is to change the way the world experiences property.



The Role


We are seeking an experienced Residential Sales Operations Manager to lead our Sales Support team. As a key member of our Customer Solutions and Operations team, you will be responsible for delivering best-in-class sales support to our National Residential and Commercial Sales teams.



Your Key Responsibilities



  • Lead and coach a team to deliver sales support excellence that drives trust and results;
  • Connect the team to purpose and strategy, ensuring they understand the meaning and contribution of their role;
  • Empower the team to #ownit with performance data, feedback, and quality conversations to support their development and progression;
  • Understand the metrics that matter and optimise how they are used to improve team productivity, efficiency, and quality;
  • Lead continuous performance improvement, of both people and processes, with the ultimate goal of driving Sales outcomes;
  • Actively manage operations and optimise the workforce to meet Sales expectations for timeliness and quality of service;
  • Effectively manage operational risk in your area of responsibility, ensuring risks are proactively identified and effectively controlled.


About You


We are looking for an experienced leader who has a proven track record in a fast-paced and change-intensive Sales Support and/or operational environment. You will have a passion for inspiring and motivating your team, as well as a talent for creative problem-solving to deliver a better customer and employee experience.



Your Benefits



  • A competitive salary range: $120,000 - $150,000 per annum;
  • A hybrid and flexible approach to working;
  • Flexible parental leave offering for primary and secondary carers;
  • Programs to support mental, emotional, financial, and physical health & wellbeing;
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving, and our Community Café donates 100% of revenue to charity;
  • Hack Days so you can bring your big ideas to life;
  • Performance recognition programs because hard work should never go unnoticed.


Diversity, Equity, and Inclusion


We are committed to providing a working environment that embraces and values diversity, equity, and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective, and fuel disruptive thinking. If you've got the skills, dedication, and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.



Join Our Talent Neighbourhood


Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood. By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there's a role that matches your interests, skills, and aspirations.

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