Customer Service Liaison
7 days ago
Company Overview
Belgravia Leisure is a leading provider of leisure services, delivering exceptional experiences to its members and customers.
Estimated Salary: AU$65,000 - AU$80,000 per annum
The Role
We are seeking an experienced Customer Service Officer to join our team at one of our centres. As a key member of our customer-facing staff, you will be responsible for providing first-class service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Deliver exceptional customer service to all customers, both in person and over the telephone
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Provide customers with information about memberships and have the knowledge to sell memberships when a person joins or renews
- Promote the centre's services and programs to customers and accept customer bookings and enrollments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Open and close the centre in accordance with security and safety procedures
Skills & Attributes:
- A positive, friendly, helpful, and energetic work style
- Computer literacy, familiarity with software packages, and point of sale systems
- Experience in the leisure industry is desirable
- A current First Aid Certificate (Workplace Level 2)
- A current CPR Certificate
- A Police Check
- A Working with Children Check
Benefits:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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