Customer Service Representative
8 hours ago
Company Overview:
We are a leading leisure management company, Belgravia Leisure, dedicated to providing exceptional services to our members and customers.
Salary: $55,000 - $65,000 per annum (dependent on location and experience)
Job Summary:
We are seeking a highly skilled and motivated Customer Service Officer to join our team. The successful candidate will be responsible for delivering first-class customer service, promoting our centre's services and programs, and ensuring the smooth operation of our facility.
Key Responsibilities:
- Provide excellent customer service to all customers, both in person and over the telephone
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrollments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures
Requirements:
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check
About You:
We encourage candidates with a friendly attitude and a customer service mindset to apply. Previous experience in a similar role is desirable but not essential.
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