Customer Service Representative

8 hours ago


Cooks Hill, Australia Belgravia Leisure Full time
Job Description

Company Overview:

We are a leading leisure management company, Belgravia Leisure, dedicated to providing exceptional services to our members and customers.

Salary: $55,000 - $65,000 per annum (dependent on location and experience)

Job Summary:

We are seeking a highly skilled and motivated Customer Service Officer to join our team. The successful candidate will be responsible for delivering first-class customer service, promoting our centre's services and programs, and ensuring the smooth operation of our facility.

Key Responsibilities:

  • Provide excellent customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
  • Promote the centres services and programs to customers and accept customer bookings and enrollments
  • Develop and maintain good working relations with customers
  • Promote and exercise good public relations at all times
  • Opening/closing of the centre in accordance with security and safety procedures

Requirements:

  • Positive, friendly, helpful and energetic work style
  • Computer literacy, familiarity with software packages and point of sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

About You:

We encourage candidates with a friendly attitude and a customer service mindset to apply. Previous experience in a similar role is desirable but not essential.



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