Customer Service Liaison

1 week ago


Castle Hill, Australia Invocare Full time

About Us

InvoCare is a leading provider of funeral, cemetery and crematoria services across Australia, New Zealand and Singapore.

The Role

We are seeking a skilled and compassionate Customer Service Liaison to join our team. In this role, you will provide support and assistance to our client families on a full-time basis.

Key Responsibilities:

  • Assist families with the coordination and presentation of audio-visual presentations for services
  • Coordinate AV and Chapel requirements with Funeral Directors
  • Ensure Chapels and surrounding areas are well maintained
  • Assist families to farewell their loved ones
  • Work in a team with operations staff to provide effective and timely administrative support services

Requirements

To be successful in this role, you will need:

  • A calm demeanor and 'can do' attitude with the ability to prioritise and multi-task working with a busy schedule
  • Ability to work independently and as a member of a team
  • Flexibility to work weekends
  • Focus on customer service and collaborative business relationships
  • Excellent written and oral communication skills
  • Empathy and resilience
  • High attention to detail
  • Strong skills in MS Office Suite and ability to troubleshoot AV systems and pull together presentations for families

About You

We are looking for a highly organised and dynamic individual who is passionate about providing exceptional customer service.

What We Offer

InvoCare provides a comprehensive range of benefits, including:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access to Employee Assistant Program
  • Set remuneration bands with regular performance discussions and remuneration reviews


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