Customer Service Representative

4 weeks ago


Cooks Hill, Australia Belgravia Leisure Full time

The Role

At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. Their primary responsibility is to deliver outstanding customer experiences, aligning with our Mission, Vision, and Values.

Key Responsibilities:

  • Provide exceptional customer service to all customers, both in person and over the telephone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Offer information and sell memberships to customers inquiring about them
  • Promote our centres' services and programs to customers and accept bookings and enrollments
  • Develop and maintain positive working relationships with customers
  • Promote good public relations at all times
  • Ensure the centre's opening and closing procedures are followed according to security and safety protocols

Requirements:

  • Positive, friendly, and helpful work style
  • Computer literacy and familiarity with software packages and point of sale systems
  • Desirable experience in the leisure industry
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

Candidates with a friendly attitude and customer service mindset are encouraged to apply, as previous experience in a similar role is desirable but not essential.



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