Member Services Officer

7 months ago

Cooks Hill, Australia Genesis Full time

Great career paths and development with an entrepreneurial organisation
- Opportunity to make a real difference to our community
- Free gym membership
- Potential to earn commission for your results

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**About Genesis Fitness**

With 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 44 locations (and growing) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling, Yoga and Pilates. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone

**The Role**

Our **Customer Service **team** are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service team is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Police Check upon onboarding
- Working with Children Check or equivalent

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, **we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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