Customer Service Representative

2 days ago


Cooks Hill, Australia Belgravia Leisure Full time

The Role

Belgravia Leisure seeks an experienced Customer Service Officer to provide exceptional service to our members, casual users, and potential new members.

  • Deliver first-class customer service in person and over the telephone, ensuring a positive experience for all customers.
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems efficiently.
  • Assist customers with inquiries about memberships and possess the knowledge to sell memberships when a person joins or renews.
  • Promote centre services and programs to customers, accepting bookings and enrollments.
  • Maintain good working relationships with customers, promoting excellent public relations at all times.
  • Ensure the secure opening and closing of the centre, adhering to safety procedures.

Key Skills and Qualifications:

  • Positive, friendly, and helpful work style.
  • Computer literacy, familiarity with software packages, and point of sale systems.
  • Desirable: experience in the leisure industry and current First Aid Certificate (Workplace Level 2).
  • Current CPR Certificate and Police Check required.

This role requires a candidate with a strong customer service mindset, excellent communication skills, and a passion for delivering exceptional experiences. Previous experience in a similar role is desirable but not essential.

We offer a competitive salary estimated to be around $55,000 per annum, based on the national average for this position in Australia. As a valued member of our team, you will have opportunities for professional growth and development.



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