Customer Service Representative
2 days ago
The Role
Belgravia Leisure seeks an experienced Customer Service Officer to provide exceptional service to our members, casual users, and potential new members.
- Deliver first-class customer service in person and over the telephone, ensuring a positive experience for all customers.
- Apply sound cash handling principles and utilize Point of Sale (POS) systems efficiently.
- Assist customers with inquiries about memberships and possess the knowledge to sell memberships when a person joins or renews.
- Promote centre services and programs to customers, accepting bookings and enrollments.
- Maintain good working relationships with customers, promoting excellent public relations at all times.
- Ensure the secure opening and closing of the centre, adhering to safety procedures.
Key Skills and Qualifications:
- Positive, friendly, and helpful work style.
- Computer literacy, familiarity with software packages, and point of sale systems.
- Desirable: experience in the leisure industry and current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate and Police Check required.
This role requires a candidate with a strong customer service mindset, excellent communication skills, and a passion for delivering exceptional experiences. Previous experience in a similar role is desirable but not essential.
We offer a competitive salary estimated to be around $55,000 per annum, based on the national average for this position in Australia. As a valued member of our team, you will have opportunities for professional growth and development.
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