Strategic Account Manager

2 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $80,000 - $160,000
Strategic Account Manager

Build your career in a dynamic and innovative environment where you will have the opportunity to work closely with our customers to understand their needs and develop solutions that meet their requirements.

As a Strategic Account Manager, you will be responsible for managing our largest and most strategic national and international retail chain customers. You will own the relationships, develop a deep understanding of the customer's business, their needs, ambitions and pain points.

Working closely with our SMB Solution Architect, SMB Business Developer and the wider business, you will be instrumental in positioning and growing Schneider Electric with our customers with a heavy focus on customer success.

  • Develop strong, long term relationships with our customers, gaining detailed understanding of their business needs and strategic direction.
  • Be aware of market trends, developing a deep understanding of the Retail segment, the customers' requirements and expectations.
  • Think expansively about the value we can provide our customers across our full breadth of offers.
  • Create compelling ideas, aligning our solutions to suit our customers specific current and future requirements.
  • Proactively lead the account planning process, collaborating within the account team to develop a 'One Schneider' customer facing strategy/value proposition.
  • Drive new business growth with our customers through new opportunities and existing areas of improvement.
  • Enhance customer engagement by building a network at all levels inside the customer's ecosystem
  • Lead customer success on the new digital Retail offer ensuring the customer is highly satisfied with the roll-out

Key skills required for this role include:

  • Degree or Equivalent, Certificate or Diploma in a related field.
  • Previous experience in account management.
  • Strong sales, negotiation and presentation skills.
  • Ability to analyse customer satisfaction data & develop corrective actions.
  • A good knowledge of contracting and tendering procedures.
  • Knowledge of relevant statutory body requirements and Australian Standards within the industry.
  • Exceptional relationship and rapport building skills.
  • High level technical capability and understanding.

Benefits of working with us include:

  • Flexibility at Work and Global Family Leave.
  • Option to participate in our Share Program, with discounts and company contribution for employees.
  • Potential opportunity to purchase additional annual leave.
  • Discounts at major vendors through our employee rewards schemes.
  • Continuous training on Schneider products.
  • Exposure to a market leader in building management, optimisation and energy monitoring.
  • Working in a well-balanced team and inclusive environment.

At Schneider Electric, we believe that trust is a foundational value. We uphold the highest standards of ethics and compliance, and are committed to championing inclusivity in everything we do.

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