Care Worker Scheduling Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCoordinating Full time $64,000 - $91,268
Job Title: Rostering Coordinator

We are seeking an experienced professional to join our team as a Rostering Coordinator. In this role, you will be responsible for the effective scheduling of care workers who provide in-home services to our customers.

The successful candidate will enjoy solving puzzles and coming up with creative solutions but also possess excellent communication skills to deliver exceptional customer service to both our clients and care workers.

This is a full-time position supporting our Hunter Valley team. The role is based at our East Maitland branch.

About the Role:

  • Create an effective care worker roster to meet our customer service requirements.
  • Plan, forecast, and manage workforce planning requirements, including roster changes, leave and absence planning, and new employee onboarding.
  • Ensure all administrative duties are completed and timely data entry for rostering and payroll.
  • Deliver professional customer phone support to both our customers and care workers.
  • Maintain accurate and up-to-date client and employee records.

Key Requirements:

  • Strong verbal and written communication skills.
  • Able to build strong work partnerships and gain buy-in.
  • Prioritize tasks and handle competing demands.
  • Effective time management with the ability to take initiative to solve issues.
  • Values teamwork and tackles change positively.
  • Competent using MS Microsoft Suite - prior exposure to online rostering systems is an advantage.

Benefits:

We offer a range of benefits, including additional leave entitlements, a hybrid work approach, lifelong learning and career development opportunities, and staff discounts.

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