Customer Banking Specialist Relief Murgon
4 weeks ago
About the Role
We are seeking a Customer Banking Specialist Relief to join our team in Murgon. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting our customers with their banking needs.
Key Responsibilities
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
Requirements
- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
About Us
We are the Commonwealth Bank of Australia, one of the country's leading financial institutions. We are committed to delivering exceptional customer service and supporting our customers with their banking needs.
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