Customer Banking Specialist Relief
2 days ago
We are a customer-focused network of branch colleagues.
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.
Together we deliver a seamless banking experience for our customers.
In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
- Build a personal connection with customers through meaningful conversations.
- Provide relief support to branches within the area.
- Work with customers to help them use our in-branch technology and digital banking options.
Key Responsibilities:
- Ask about and respond to customers' transactional needs in the branch.
- Complete Financial Health Checks to assess customers' financial needs.
- Perform interviews and process applications for personal loans, credit cards, and associated products.
Requirements:
- Ability to ask the right questions and find the right solutions.
- Passion for service excellence.
- Ability to work in a busy, commercial, and driven retail environment.
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