Customer Banking Specialist Relief

3 weeks ago


Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time
Job Description

We are a customer-focused network of branch colleagues.

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online.

Together we deliver a seamless banking experience for our customers.

In this role, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

  • Build a personal connection with customers through meaningful conversations.
  • Provide relief support to branches within the area.
  • Work with customers to help them use our in-branch technology and digital banking options.

Key Responsibilities:

  • Ask about and respond to customers' transactional needs in the branch.
  • Complete Financial Health Checks to assess customers' financial needs.
  • Perform interviews and process applications for personal loans, credit cards, and associated products.

Requirements:

  • Ability to ask the right questions and find the right solutions.
  • Passion for service excellence.
  • Ability to work in a busy, commercial, and driven retail environment.


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