Customer Banking Specialist Relief Chermside Area

3 weeks ago


Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a highly skilled and customer-focused Banking Specialist to provide relief support to our branches in the Chermside area. As a key member of our team, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

Key Responsibilities

  • Build a personal connection with customers through meaningful conversations
  • Provide relief support to branches within the area, ensuring seamless customer experiences
  • Work with customers to help them use our in-branch technology and digital banking options
  • Ask about and respond to customers' transactional needs, ensuring they leave satisfied
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Perform interviews and process applications for personal loans, credit cards, and associated products
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
  • Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
  • Engage with customers by participating in community events and fundraising activities
  • Look out for the safety and wellbeing of your team
  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

What We're Looking For

  • A passion for delivering exceptional customer service and building strong relationships
  • The ability to work independently and as part of a team, referring customers to specialist team members as needed
  • A commercial acumen and understanding of the Bank's offerings, with a focus on providing holistic solutions for customers
  • A genuine passion for the customer and for doing the right thing, ensuring we put our customers' needs first

About Us

The Commonwealth Bank of Australia is a leading financial institution committed to making a real difference for our customers and communities. We're a dynamic and inclusive workplace that values diversity and supports the career aspirations of our people.



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