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Records Management Specialist

2 months ago

Melbourne, Victoria, Australia RecordPoint Full time
About the Role

We are seeking a highly skilled Records & Information Management Consultant to join our team at RecordPoint. As a key member of our Professional Services team, you will work closely with our customers to deliver records and information management best practice guidance and support.

Key Responsibilities
  • Records Management and Platform Administration
    • Act as the RecordPoint Platform administrator for our clients
    • Understand records management best practice for the client's industry vertical and local regulatory position
    • Maintain an understanding of current industry trends, legislation and compliance standards
    • Maintain an up-to-date understanding of RecordPoint Platform features and product capabilities
    • Generate insights and recommendations from client data using tools such as Microsoft Excel and PowerBI
    • Manage the priority and urgency of tasks within a queue of ticketed client requests
    • Be accountable for delivery of the activities outlined in the service offering including: proactively review and categorise records, report on items eligible for disposal, identify additional sources of information requiring records management controls, maintain retention and disposal schedules, assist with FOI and Holds requests
  • Consultancy and Advisory
    • Translate complex RM ideas into the client's business context for non-records management stakeholders
    • Understand the customers objectives for records management compliance according to their policies and relevant legislation
    • Create export templates to assist with analysis and provide information to clients
    • Make recommendations to clients about best practice
    • Implement recommended changes and guide the client stakeholders through changes
    • Maintain clear written and verbal communication channels with stakeholders across multiple clients
    • Provide Level 3 Support (platform and records management issues) to non Success Plan customers around the best practice use of the RecordPoint Data Trust Platform as required
  • Policy & Process Design and Optimisation
    • Write policy & guidance documents regarding records management principals and RecordPoint Platform usage
    • Guide clients on process optimisation
    • Create internal documentation (for clients) to articulate best practice
    • Proactively identify and apply improvements regarding the operational configuration of the client's data within the RecordPoint Platform
    • Proactively make recommendations for improvement regarding the client's records management processes
About You

We are looking for a highly motivated and experienced Records & Information Management Consultant who is passionate about delivering exceptional customer service and support. The ideal candidate will have:

  • Demonstrated experience in records management principles and practices
  • A strong understanding of the legislation around Records Management and privacy
  • Experience using tools such as Microsoft Excel and/or Power BI to manipulate data and generate insights
  • Demonstrated ability to apply logical thinking and an analytical approach to managing and generating insights from data
  • An improvement mindset - you're the kind of person determined to leave things better than you found them
  • Understanding of and experience in maintaining functional classification schemes and retention and disposal schedules
  • Highly motivated, self-starter with the ability to work independently
  • Ability to work in a dynamic environment and comfortable being assigned to multiple projects at one time
  • Strong problem solving skills
  • Excellent communication skills
  • Experience with the RecordPoint Data Trust Platform is an advantage
Why RecordPoint

We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry. As a RecordPoint employee, you will have access to:

  • Flexible work life balance
  • Opportunities to grow and develop
  • Fast-growth Australian-owned company
  • A workplace where innovation is our way of life
  • Personal Development budget for all staff
  • Access to Employee Stock Ownership Plan
  • A brilliant graduate program that provides both mentoring and growth opportunities for all
  • Work on a product that makes a real social-good impact on the world
  • Global opportunities

This role is only available to Australian Citizens and those applicable for baseline clearance will be strongly preferred.