Team Leader Desktop Home Assessing QLD

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking an experienced and skilled Team Leader to join our Desktop Home Assessing team at Auto & General. As a Team Leader, you will be responsible for guiding and overseeing a team of professionals who are responsible for virtual assessments of impacted properties, cost validation, and ensuring high scope accuracy and end-to-end management of claims assigned to them.

Key Responsibilities
  • Drive values and culture: Embed our distinctive High Performance with High Integrity culture with absolute expectations on Accountability and Transparency.
  • Commercial Acumen: Create an operational setting that connects people to the delivery of strategy and the management of day-to-day risks.
  • Manage Complexity: Identify opportunities to continuously improve an operating rhythm that intertwines People, Process, and Systems to deliver high-fidelity Customer, Employee, and Business Experience.
  • Execution Excellence: Accelerate delivery and eliminate rework through disciplined execution, agility, and clear KPIs.
  • Develops People: Develop, foster, and embed new and successful capabilities to create sustainable growth.
What We're Looking For
  • Experience managing a team of professionals and operating effectively as part of a team with accountability for business results.
  • Proven ability to lead, performance manage, coach, and mentor a team.
  • Strong change-agility.
  • Previous estimating experience preferred.
  • Exceptional time management and organisational skills.
  • Strong verbal communication skills, effective with both customers and industry professionals when negotiating best business outcomes.
  • Strong, accurate written communication skills, including but not limited to report writing.
  • Minimum 2 years' experience in Home Assessing, or Building Industry.
  • Demonstrated experience in building effective business relationships with multiple stakeholders.
  • Insurance experience preferred, but not essential.
  • Operational reporting literacy.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products includes Car, Motorcycle, Home, Contents, Pet, and Travel products, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money, and Coles Insurance.

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