Team Leader Desktop Home Assessing QLD

3 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Key Responsibilities
  • Drive Business Outcomes: Develop and implement strategies to drive business outcomes, improve efficiency, and enhance customer satisfaction.
  • Lead and Develop the Team: Foster a high-performing team by providing coaching, mentoring, and development opportunities to ensure team members have the skills and knowledge required to excel in their roles.
  • Operational Excellence: Ensure the team operates with high levels of efficiency, accuracy, and quality, adhering to company policies and procedures.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including customers, suppliers, and partners.
  • Performance Management: Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as needed.
Requirements
  • Leadership Experience: Proven experience in leading high-performing teams, with a track record of driving business outcomes and improving efficiency.
  • Industry Knowledge: Strong understanding of the home assessing industry, including current trends, challenges, and best practices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Problem-Solving: Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Adaptability: Ability to adapt to changing priorities and deadlines, with a flexible and agile approach to work.
About Us

Auto & General is a leading provider of general insurance products and solutions, with a commitment to delivering exceptional customer experiences and driving business growth. We're passionate about creating a workplace culture that values diversity, inclusion, and innovation, and we're excited to welcome talented individuals who share our vision to join our team.

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