Team Leader Desktop Home Assessing QLD

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking an experienced Team Leader to join our Desktop Home Assessing team in North Lakes. As a Team Leader, you will play a pivotal role in guiding and overseeing the team, ensuring high-quality virtual assessments and cost validation.

Key Responsibilities
  • Leadership and Coaching
    • Lead and motivate the team to achieve high standards of service and process adherence.
    • Provide coaching and guidance to team members to enhance their skills and capabilities.
    • Develop and implement training programs to improve team performance.
  • Operational Excellence
    • Drive cost control strategies to deliver cost outcomes to plan.
    • Refine existing cost control strategies to align with business objectives.
    • Identify areas of improvement throughout the Home Claims Value Chain.
  • Relationship Management
    • Build and maintain relationships with internal and external stakeholders.
    • Provide constructive feedback to stakeholders.
  • Performance and Progress Reporting
    • Provide on-the-ground insight to contribute to the development and implementation of strategic and operational activities.
    • Track, monitor, and report on Key Performance Indicators (KPIs).
Requirements
  • Experience managing a team of professionals and operating effectively as part of a team.
  • Proven ability to lead, performance manage, coach, and mentor a team.
  • Strong change-agility and ability to adapt to changing priorities.
  • Previous estimating experience preferred.
  • Exceptional time management and organisational skills.
  • Strong verbal and written communication skills.
  • Minimum 2 years' experience in Home Assessing or Building Industry.
  • Demonstrated experience in building effective business relationships with multiple stakeholders.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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