Desktop Assessor QLD
2 days ago
Job Summary
The Desktop Assessor is a key role within our Home Assessing Team, responsible for the end-to-end management of allocated claims. As a Desktop Assessor, you will establish the cause of damage and determine the scope and cost of repair to insured properties, while maintaining excellent customer service.
Key Responsibilities
- Conduct desktop assessments of insured properties using virtual assessing and/or causation reports provided by our panel suppliers;
- Produce detailed reports, determine cause, coverage, damage and best repair methods;
- Review scope of works and expert reports to ensure the most cost-effective and timely method of repairs;
- Negotiate and define the scope of work and associated costing with key stakeholders;
- End-to-end claim management, managing a range of cost, quality and service controls in conjunction with the Claims Operations Team.
Requirements
- Previous experience working within the insurance, building or construction industry highly desirable;
- Exceptional customer service and supplier relationship management experience;
- Ability to thrive in fast-paced high-pressure environments;
- Ability to prepare scope of works, quotes and estimations extremely advantageous;
- Confident using technology.
About Us
Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.
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North Lakes, Queensland, Australia Auto & General Full time{"title": "Desktop Assessor QLD", "description": "About the RoleWe are seeking a skilled Desktop Assessor to join our team at Auto & General. As a Desktop Assessor, you will be responsible for managing allocated claims from start to finish, ensuring that our customers receive the best possible service.Key ResponsibilitiesConduct thorough desktop assessments...
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North Lakes, Queensland, Australia Auto & General Full time{"title": "Desktop Assessor QLD", "description": "Job SummaryWe are seeking a skilled Desktop Assessor to join our team at Auto & General. As a Desktop Assessor, you will be responsible for managing allocated claims from start to finish, ensuring timely and cost-effective resolutions for our customers.Key ResponsibilitiesConduct thorough desktop assessments...
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