Senior Claims Business Intelligence Specialist

1 month ago

North Ryde, New South Wales, Australia Chubb Insurance Australia Limited Full time

About Us

Chubb Insurance Australia Limited is a world-leading insurance company with operations in 54 countries and territories. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

We are seeking an experienced Senior Claims Business Intelligence Specialist to join our dynamic team in Australia. As a key member of our claims department, you will be responsible for delivering claims-related projects and MI reporting.

Key Responsibilities:

  • Actively participate in claims projects, specifically related to systems and processes, including the scoping of new systems and interface requirements.
  • Perform requirement analysis and management, including direct contact with IT.
  • Draft business requirement documents and process designs.
  • Work closely with the region and IT to execute required testing.
  • Develop into an SME for all claim systems/processes.
  • Perform data analysis to provide factual evidence for process efficiency and business cases.
  • Act as the point of contact for technical queries relating to claim systems.
  • Facilitate and coordinate with various functions of organization in capturing data for claims regulatory reporting and analysis.
  • Assist claims management in establishing, customizing and/or reusing existing processes to streamline claims management.
  • Provide support to the claims department with ongoing process/system improvements ideas.
  • Work on ad-hoc smaller scale initiatives as directed by Head of Claims Operations A&NZ.
  • Prepare ongoing claims MI for claims teams, with management being the primary focus.
  • Prepare ad-hoc claims reports for internal and external business partners.
  • Create efficient processes leveraging simple automation by use of available tools.

Requirements and Qualifications:

  • Knowledge of databases concepts and queries.
  • Good data analysis skills using Excel and/or scripting language (e.g., SQL, Python/R, VB Script or newer scripting language) is desirable. QlikSense or PowerBI development skill is a plus.
  • Knowledge of latest issue tracking or other requirement mapping tools (e.g., Jira etc.).
  • Understanding of any custom insurance suite or solution will be an added advantage.
  • IT/systems knowledge and understanding of SDLC, Project Management methodology – Agile, Iterative etc.
  • Insurance and claims process knowledge desirable.
  • Prioritization and time management.
  • Attention to detail is a must.
  • Self-starter and highly motivated.
  • Strong ability to learn and utilize new technologies in a short time.
  • Excellent interpersonal, verbal, and written communication skills.

Benefits:

  • A competitive salary of $120,000 - $180,000 per annum, depending on experience.
  • A flexible working approach via our "My One Thing" initiative.
  • Education assistance.
  • Dress for your day every Friday.
  • Promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit).
  • The option to enrol into the Chubb Limited discounted stock purchasing scheme.

Other Opportunities:

We offer a dynamic and agile work environment where continuous development is encouraged throughout your career, both locally and globally. We are committed to fostering an inclusive, flexible, and equitable workplace that celebrates diversity and supports applications from all members of our community. If you are passionate about delivering high-quality results and are looking for a challenging role that offers opportunities for growth and development, please apply now.

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