Achieve IT Excellence as a Help Desk Support Analyst

4 days ago

Sydney, New South Wales, Australia beBeeHelpDesk Full time $39,000 - $53,000
Job Title:

Achieve IT Excellence as a Help Desk Support Analyst

At this esteemed organization, we're seeking an accomplished IT Support Specialist to join our dynamic team. As a Help Desk Support Analyst, you'll play a pivotal role in delivering top-notch technical support services to our end-users.

We value your expertise and passion for resolving complex technical issues. If you're eager to contribute to the growth of our IT department and work collaboratively with cross-functional teams, then we invite you to apply for this exciting opportunity.

About the Role:

This is a challenging yet rewarding contract position, where you will be responsible for providing level 1-2 IT support services to our Sydney CBD office staff. Your day-to-day tasks will involve responding to IT-related queries, troubleshooting hardware and software problems, managing user accounts, and collaborating with other teams to resolve intricate technical issues.

You will also have the opportunity to create and maintain user documentation, develop knowledge base articles, and contribute to the enhancement of our IT support processes and procedures.

Key Responsibilities:
  • Provide prompt and courteous IT support services to end-users, resolving issues related to Windows 10, Office 365, Windows Server, and Active Directory management.
  • Troubleshoot and diagnose software and hardware problems, utilising remote assistance tools and techniques.
  • Manage user accounts, permissions, and access controls within Active Directory.
  • Collaborate with cross-functional teams to resolve complex technical issues and escalate as necessary.
  • Create and maintain user documentation and knowledge base articles for common issues and resolutions.
Requirements:

To excel in this role, you should possess:

  • 2+ years of experience working as an IT Support, Help Desk Support, or similar role, with a focus on Windows Desktops, Office 365, and Windows Server environment.
  • Proficiency in managing user accounts, security groups, and access controls within Active Directory.
  • Experience with basic network troubleshooting such as WAN / Routers / Switches.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
  • Experience with IT ticketing systems and a commitment to providing exceptional customer support.
  • Understanding of ITIL Service Management framework.
  • Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
Benefits:

This is a $40-$50 per hour (incl. super) contract opportunity, offering flexibility and autonomy in your work schedule.

Please click on the following link to apply:

  • Help Desk Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $100,000 - $120,000

    Service Desk Analyst Job DescriptionJob DescriptionWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. The primary responsibility of this role will be to provide top-tier service and support to clients as the primary point of contact.Key responsibilities include:Support multiple client engagements simultaneously, ensuring...

  • Service Desk Analyst

    4 days ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Really champion internal promotions and offer flexible progression- Supporting studies in further accreditation and developing skills- VR Component paid on KPIs: $3000 a year**Company profile - Cloud solutions**Customer-centric technology experts leading secure multi-cloud solutions. Driven by their purpose to provide a fully supportive service to their...

  • Achieve Service Excellence

    4 days ago

    Sydney, New South Wales, Australia beBeeServiceDesk Full time $90,000 - $120,000

    Job Title:Achieve Service ExcellenceAbout the RoleWe are seeking a skilled and motivated professional to join our team as a Service Desk Analyst. In this role, you will be responsible for monitoring, receiving, and responding to service desk requests. You will also be required to log, categorize, and prioritize requests and incidents.Key...

  • Help Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia W Solutions Co Full time

    Direct message the job poster from W Solutions CoFounder/Director - Providing unique solutions to your everyday IT challenges I also dabble in facilitating happinessOur client is a global brand and well known looking for a Helpdesk Analyst to provide 1st level support for customers over the phone.This is a 3 month contract with a view to extend, starting...

  • Trading Analyst

    3 days ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for the Trading Analyst role at The Trade Desk.The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and...

  • Trading Analyst

    4 days ago

    Sydney, New South Wales, Australia The Trade Desk Full time

    OverviewJoin to apply for the Trading Analyst role at The Trade Desk.The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and...

  • Level 1 Help Desk Analyst

    4 days ago

    Sydney, New South Wales, Australia Vetpartners Full time

    **VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.**- ** Hybrid role** - with option to work 2 days per week from home and 3 days at our handy Macquarie Park office- ** Work as part of a great team** - with a focus on collaboration- ** Support a diverse IT environment** as a trusted advisor for...

  • Help Desk Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $88,292 - $121,657

    Job TitleAward-winning MedHealth is a leading health and employment organisation that provides industry-leading services to improve the lives of people and their communities.Job DescriptionWe are seeking a skilled IT Service Desk Analyst who will provide exceptional technical assistance and support to our staff, escalating complex issues to Senior IT as...

  • Help Desk Support Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeServiceDesk Full time $100,000 - $120,000

    Job Summary:We are seeking a skilled IT professional to fill the role of Service Desk Analyst. As a key member of our global support team, you will be responsible for delivering top-notch service to our clients.Key Responsibilities:Provide proactive support to multiple client engagements simultaneously.Ticket Management: track, assign and resolve customer...

  • Help Desk Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000

    Service Desk ProfessionalA highly regarded financial services organization seeks a skilled Service Desk Analyst to provide top-notch technical support and resolve complex issues within a dynamic enterprise environment.Support medium to large-scale enterprise environments with demonstrated experience in helpdesk/service desk operations.Proven expertise in...