Service Desk Analyst

5 days ago

Sydney, New South Wales, Australia Give A Grad A Go Full time

Really champion internal promotions and offer flexible progression
- Supporting studies in further accreditation and developing skills
- VR Component paid on KPIs: $3000 a year

**Company profile - Cloud solutions**
Customer-centric technology experts leading secure multi-cloud solutions. Driven by their purpose to provide a fully supportive service to their clients and ensure they deliver real outcomes in using their cutting-edge technology.

Over 20 years in the industry, with a family-feel culture of 300 employees and over 1000 customers, they are keen to build up their team in Sydney with junior talent and provide flexible career pathways to suit individual strengths.

**Key responsibilities - IT Support**
- This is the perfect entry-level role for a graduate eager to break into technology. In this IT Support role, you will support the Service Desk & Service Delivery Teams._
- This role will involve, but is not limited to, the following duties:_
- Field customer requests to the Service Desk - resolve or assign to other teams
- Ensure exceptional & frequent communication with customers
- Performing onsite level 1 or 2 support to internal end-user devices
- Support Service Delivery peers to provide effective service management assistance to customers
- The tight-knit team are committed to providing a supportive learning environment and really want a graduate who is eager to learn. They have the capacity and expertise to offer technical training and more._

**Job requirements - IT Support**
- Ideally educated in a relevant IT degree (e.g. IT management but not essential if clear passion or relevant experience)
- Ideally 1 Years' Service Desk Exp
- Customer service experience is essential
- Experience in Microsoft Office
- Experience in Windows 8/10
- High attention to detail
- Proven experience juggling multiple projects in a fast-paced environment
- Technical curiosity and not afraid to challenge the status quo
- Proactive and quick learner
- A clear passion and understanding for technology
- Excellent communication skills, both written & verbal
- Active Directory experience
- Desirable: Service Desk experience

**Benefits of the job - IT Support**
- On top of salary - VR Component paid on KPIs: $3000 a year (on-call: $500 per rotation + OT for calls)
- Structured learning & development
- A True emphasis on work-life balance throughout the organisation
- Develop a deep understanding of technical elements & customer relationship management
- Supporting studies in further accreditation and developing skills
- A highly approachable and transparent team - flat structure and great communication channels
- Fast progression
- A team of high performers who enjoy their work
- Really champion internal promotions and offer flexible progression (e.g DevOps, business analyst, data analyst, hyper cloud team etc)
- Truly live & breathe their company values to enjoy the work, keep improving and help others to embrace it and deliver it
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._

INDAUS

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