Level 1 Help Desk Analyst

1 week ago

Sydney, New South Wales, Australia Vetpartners Full time

**VetPartners are looking for an experienced Level 1 Help Desk Analyst, to join our friendly and professional team.**
- ** Hybrid role** - with option to work 2 days per week from home and 3 days at our handy Macquarie Park office
- ** Work as part of a great team** - with a focus on collaboration
- ** Support a diverse IT environment** as a trusted advisor for our Vet clinics across Australia and NZ
- ** Feel valued** working with a supportive and encouraging leadership team

**Who we are**:
VetPartners is a leading operator of Veterinary Clinics in Australia, New Zealand & Singapore, with a diverse IT environment across 270+ locations.

VetPartners operate an independent "Join Us. Stay You." model, providing clinics with a high level of autonomy at site level. Our engaged and passionate people create the magic in our business, putting clients and patients at the heart of the meaningful work they do. We do all this for the love of animals and the people that care for them.

**About the role**:
**The Level 1 Help Desk Analyst is a trusted advisor to our clinical teams. In this varied role you will**:

- ** Supporting internal clients** to solve incidents and action IT requests.
- ** Supporting our teams with technical problems**, troubleshooting tasks, problem diagnosis, resolution
- ** Setup, installation, and configuration** of endpoint/server/networking hardware and software
- ** Occasional onsite work** within the greater Sydney area, as well as coordinating local onsite agents for other locations

**About you**:
**We are looking for an enthusiastic individual, with a strong work ethic who loves learning new technologies, to join our friendly and professional team.**
- As one of our support engineers in Australia, you'll have the ability to work both independently and as part of a remote team
- You're passionate about customer service and comfortable picking up the phone for a chat
- You are able to communicate technical terminology in a way that everyone can understand
- You will become a trusted advisor to our clinics across Australia and New Zealand, building and maintaining strong relationships with a range of stakeholders

**To hit the ground running in this role we are looking for an excellent communicator who also has**:

- 1+ Years' Experience an IT Support Role
- A good general knowledge of technical infrastructure from desktop to firewall and cloud
- Experience in Telephony (on-premise and hosted) and Service ticket systems and handling
- Excellent communication skills - written and verbal
- Attention to detail and excellent customer service
- Permanent right to work in Australia
- Previous experience at a Managed Service Provider would be advantageous

**If this sounds like you, and your experience aligns with what we are looking for, we would love to hear from you

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