Unlocking Service Agent Productivity

3 weeks ago


Sydney, New South Wales, Australia Atlassian Full time
Senior Product Manager - Agent Productivity

Earn an estimated annual salary of $150,000 in this exciting opportunity to drive innovation and growth at Atlassian.

About the Role:

We are seeking a highly skilled Senior Product Manager to lead our Agent Productivity initiative within Jira Service Management. As a key member of our team, you will be responsible for building and executing a product strategy that unlocks service agent productivity and delivers exceptional support experiences for our customers.

Your Focus:

You will play a vital role in shaping the evolution of AI for Jira Service Management, exploring innovative solutions to complex problems and working closely with stakeholders across the business to bring your ideas to life.

Key Responsibilities:

  • Develop and execute a comprehensive product roadmap for agent productivity powered by AI in JSM
  • Build strong relationships with cross-functional teams, including Cloud Platform and other Product Managers in JSM
  • Set clear goals, make strategic decisions, and communicate effectively with your team, leaders, and customers
  • Ship high-quality products from concept to delivery, adapting quickly to changing market conditions and customer needs
  • Run multiple early access and beta programs to validate hypotheses and iterate on product development

Requirements:

  • 5-10 years of Product Management experience in fast-growing, product-led software companies, preferably in Enterprise SaaS
  • BE/BS/BA in Software Engineering or Design (MBA is preferable)
  • Deep domain expertise in ITSM or ESM industry, with at least 3 years of service management experience
  • Strong recent experience in building and shipping AI products in ITSM or ESM space
  • Prior success in breaking down big problem spaces, setting product vision and strategy, and leading teams in launching excellent products

Why Join Us?

At Atlassian, we're passionate about unleashing the potential of every team. Our software products empower teams worldwide, and our culture values diversity, inclusion, and creativity. As a valued member of our team, you'll have opportunities to grow professionally, work with talented individuals, and contribute to meaningful projects that transform industries.

Perks & Benefits:

We offer a range of perks and benefits to support your well-being, career growth, and community engagement. Explore our offerings, including health coverage, paid volunteer days, wellness resources, and more at go.atlassian.com/perksandbenefits.



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