Unlocking Service Agent Productivity with AI Innovation

2 weeks ago

Sydney, New South Wales, Australia Atlassian Full time
About the Role

We are seeking an experienced Senior Product Manager to join our Jira Service Management team at Atlassian, where you will play a vital role in shaping the evolution of AI for service agents.

As a Senior Product Manager, you will be responsible for owning product strategy and roadmap execution for agent productivity powered by AI in JSM. You will build relationships with stakeholders across the business, including our Cloud Platform team, and work closely with other Product Managers in JSM.

You will set clear goals, make decisions, and communicate crisply to your team, leaders across Atlassian, and customers and partners. Your focus will be on building the right thing — figuring out how best to bring the power of AI to transform how teams provide service.

This is an awesome opportunity to leverage your expertise in ITSM or ESM industry and experience in building and shipping AI products to deliver exceptional support to tens of thousands of customers and hundreds of thousands of users.

Responsibilities
  • Own product strategy, roadmap execution for agent productivity powered by AI in JSM
  • Build relationships with stakeholders across the business, including our Cloud Platform team as well as work closely with other Product Managers in JSM
  • Set clear goals, make decisions, and communicate crisply to your team, to leaders across Atlassian and to our customers and partners
  • Ship ideas from start to finish, while still being able to see a bet no working out, quickly retrench and refocus on alternative options with more promise
  • Move fast to validate hypotheses by capturing key insights from customers, reading signals from the market and experiment iteratively
  • Run multiple early access and beta programs to learn by shipping
Requirements
  • 5-10 years of Product Management experience at a fast growing, product led software company, preferably in Enterprise SaaS
  • BE/BS/BA with emphasis in Software Engineering or Design (MBA is preferable)
  • Deep domain experience in ITSM or ESM industry, with at least 3 years of service management experience
  • You have a strong recent experience in building and shipping AI products in the ITSM or ESM space
  • You have prior success in breaking down big problem spaces, setting product vision and strategy and leading teams in launching excellent products
  • You have a flair for good user experience with strong customer empathy and a track record of working with designers
  • You relish the challenge of translating deep technical challenges and insights from data into business and customer value propositions
  • You are an experienced Product Manager with strong craft skills and have worked effectively with hybrid or fully remote teams
What We Offer

Atlassian offers a competitive salary of $150,000 - $200,000 per annum, based on location and experience, as well as a range of benefits including health coverage, paid volunteer days, wellness resources, and more. We believe that the unique contributions of all Atlassians create our success, and we strive to maintain a diverse and inclusive environment.

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