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Housekeeping Operations Coordinator

2 months ago

Broadbeach, Australia SOFITEL Full time
Housekeeping Coordinator

Sofitel Gold Coast Broadbeach is seeking a highly skilled and experienced Housekeeping Coordinator to join our team. As a key member of our housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and service are maintained throughout our luxurious five-star hotel.

Key Responsibilities:
  • Coordinate daily housekeeping operations, including allocating rooms to housekeeping staff and ensuring all areas of the hotel are maintained to the highest standards.
  • Provide exceptional customer service, responding to guest requests and resolving any issues in a timely and professional manner.
  • Work closely with the Executive Housekeeper and housekeeping team to ensure seamless communication and efficient operation of the department.
  • Manage and maintain accurate records, including lost property and engineering requests.
  • Collaborate with Front Office to ensure rooms are prepared to the highest standards and ready for guests on time.
Requirements:
  • Previous experience as a housekeeping coordinator or supervisor in a luxury hotel environment.
  • Exceptional attention to detail and commitment to delivering a 5-star service to guests.
  • Excellent written and verbal communication skills, with the ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage competing demands.
  • Computer skills and proficiency in relevant software systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Complimentary meal on shift and employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Paid birthday leave and personalized reward and recognition program.