IT Technical Support Specialist
2 weeks ago
This is a full-time role that offers an excellent chance to develop your career in IT Operations. As an IT Service Desk Analyst Level 2, you will be responsible for providing second-tier service desk support and managing technical issues.
Key Responsibilities:
- Provide exceptional customer care to our staff, ensuring their needs are met promptly and professionally.
- Serve as the primary point of contact for all Michael Hill employees seeking SAAS assistance via phone or Fresh Desk Ticketing Environment.
- Guide customers through problem-solving processes and escalate issues when necessary.
- Offer technical support by remote troubleshooting using diagnostic techniques and pertinent questioning.
We're looking for someone with excellent customer service skills, a positive attitude, and a calm demeanor. You should be agile and adaptable, able to quickly adjust to new processes and changes in IT systems.
Your qualifications include:
- Experience supporting hardware with Windows and MAC Operating Systems (preferred).
- ITIL foundation certification (preferred).
- A minimum of 2 years of experience in an IT Service Desk/Helpdesk role.
We provide a supportive, diverse, and inclusive team environment, fostering trust and empowerment. Our company offers opportunities for growth within the business, making it an ideal place to take your career to the next level.
Estimated Salary: $55,000 - $65,000 per annum, depending on location and experience.
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