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Customer Service Team Leader

1 month ago

North Sydney Council, Australia SHERIDAN Full time

Sheridan, a leading home and apparel brand, is seeking a driven Customer Service Team Leader to join our team at the Sheridan Castle Hill Outlet.

As a Customer Service Team Leader, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining store operations. If you have a passion for retail and a talent for leadership, we want to hear from you

About the Role

We are looking for a highly motivated and enthusiastic individual to lead our team of customer service representatives. As a Customer Service Team Leader, your primary responsibility will be to:

  • Drive Sales Growth: Develop and implement strategies to increase sales, drive customer engagement, and improve overall store performance.
  • Lead a High-Performing Team: Coach, motivate, and develop your team members to achieve their full potential, ensuring they have the skills and knowledge needed to deliver exceptional customer service.
  • Maintain Store Operations: Oversee daily store operations, including stock management, visual merchandising, and inventory control.

Benefits and Perks

At Sheridan, we offer a competitive salary of $85,000 - $95,000 per year, plus additional benefits, including:

  • Monthly Cash Bonuses: Eligible for monthly cash bonuses through our Retail Incentive Scheme.
  • Wellness Days: Take time off to focus on your well-being with our wellness days program.
  • Discounts and Benefits: Enjoy up to 50% discount off Hanes Brands products, including Sheridan, Bonds, Bras N Things & Champion, and exclusive discounts for family and friends.

About Sheridan

Sheridan is part of Hanes Brands Australasia, a leading manufacturer of apparel and lifestyle products. We pride ourselves on our supportive and inclusive culture, commitment to creating good impact on our community and planet, and dedication to helping our customers live better lives through beautiful living solutions.