Customer Service Team Leader

6 months ago


North Sydney, Australia Page Personnel Full time

Hybrid work arrangements, 2 days WFH
- Competitive salary plus great company benefits

**About Our Client**:
Their mission is to elevate spirits and create memorable experiences through their brands. They value bravery, bold thinking, and customer obsession to achieve this vision. As disruptors in the liquor industry, they are known for their unique and entrepreneurial approach.

Team Management:

- Lead and manage a team of customer service representatives, ensuring they are well-trained, motivated, and equipped to deliver outstanding service.
- Set performance goals, conduct regular coaching sessions, and provide feedback to team members to foster continuous improvement.
- Monitor team performance metrics and take proactive measures to address areas of improvement and recognize outstanding achievements.

Customer Support:

- Handle escalated customer issues promptly and effectively, finding suitable solutions and ensuring a high level of customer satisfaction.
- Utilise customer feedback to identify trends and address systemic issues, working collaboratively with other departments to implement improvements.

Process Improvement:

- Identify opportunities to streamline processes and improve efficiency within the customer service department.
- Collaborate with other departments, such as sales and marketing, to ensure smooth interactions and seamless customer experiences.
- Analyze customer service data to identify trends and areas for improvement, then develop and implement strategies to enhance service quality.

Training and Development:

- Conduct training sessions for new and existing team members to ensure they have the necessary skills and knowledge to excel in their roles.
- Stay up-to-date with industry best practices and provide ongoing training and professional development opportunities for the team.

Performance Reporting:

- Generate regular reports on team performance, customer satisfaction, and key performance indicators (KPIs) for management review.
- Utilise data to assess team performance, identify challenges, and recommend actionable solutions.

**The Successful Applicant**:
**What's on Offer**:

- Summer Fridays, finishing work at 3 pm
- Work from home two days per week
- Enjoy staff discounts and/or benefits
- Positive work culture and supportive working environment
- Conveniently located close to North Sydney train station


  • Registry Team Leader

    4 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader, Certificates x2** **Clerk Grade:7/8** **Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time** **Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of two Certificates teams within Certificate Production Services in the NSW...


  • North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Team Leader Customer Service, you will directly lead our Customer Service Officers to excellence in customer service and how they manage all aspects of claims fulfilment. Responsible for driving excellence in customer centricity, timeliness, professionalism, accuracy and embedding the required standards of service delivery throughout...


  • Sydney, Australia Boral Construction Materials Full time

    Customer Service Team Leader **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer...


  • Sydney, Australia BORAL Full time

    Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader! Your next opportunity: In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of...


  • Sydney, New South Wales, Australia Hyatt Full time

    OverviewAt Hyatt Regency Sydney, a haven of relaxation for business or leisure travellers, we're seeking a seasoned Customer Service Team Leader to join our team on a full-time basis. Located adjacent to Darling Harbour in the heart of Sydney's Central Business District, our hotel boasts 878 guestrooms, multiple dining experiences, and event spaces.About the...

  • Team Leader

    6 months ago


    Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Sydney, Australia ScotPac Full time

    Call Centre & Customer Service Team Leader We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous...


  • Sydney, Australia W.L. Gore & Associates Full time

    **About the Role**: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners. You are dedicated to continuous improvement and experienced in using data...

  • Team Leader

    4 weeks ago


    Sydney, Australia MAYDAY Recruitment Group Full time

    MAYDAY Recruitment is seeking a Customer Experience Team Leader to manage and develop a team of customer service professionals in a leading healthcare organization in North Ryde. In this role, you'll focus on driving operational success, ensuring high-quality customer interactions, and fostering a culture of continuous improvement. You will be a key...


  • Sydney, Australia Ofload Full time

    **About Ofload and our mission** Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating...


  • Sydney, Australia OneStop Full time

    **Why choose OneStop?** Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 7/8** **Employment type: 1 x full-time ongoing opportunities** **Hybrid working arrangements. Home office base of Pyrmont, Sydney.** **This role leads the Vulnerable Communities team in the NSW Registry of Births, Deaths and Marriages.** *** **About the Registry** The NSW Registry of Births, Deaths and Marriages is an agency within the NSW...


  • North Sydney Council, Australia SHERIDAN Full time

    Sheridan, a leading home and apparel brand, is seeking a driven Customer Service Team Leader to join our team at the Sheridan Castle Hill Outlet.As a Customer Service Team Leader, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining store operations. If you have a passion for retail and a talent for...


  • Sydney, Australia Ofload Full time

    About Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste...


  • Sydney, Australia Gateway Synergy Recruitment Full time

    Customer service experience required, preferably in the healthcare industry - Sydney location, competitive remuneration on offer **The Company** Would you like to work with a healthcare company which provides real impact in the lives of Australians? Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires...


  • Sydney, New South Wales, Australia Boral Full time

    Are you a skilled leader with a strong passion for providing top-notch customer service? We have an exciting opportunity for a Customer Service Team Leader to join our team at Boral, a leader in the Australian industry.As a key member of our team, you will be responsible for overseeing a team of Customer Service Agents, managing daily customer service tasks,...


  • Sydney, Australia ScotPac Business Finance Full time

    We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous experience in Asset Finance Operations...


  • Sydney, Australia Pacific National Full time

    **Customer Service and Express Team Leader** - ** Join a secure industry providing essential services Australia wide**: - **Progressive and sizeable business on growth trajectory**: - ** Permanent opportunity based at our Sydney Freight Terminal** **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in...


  • Sydney, Australia HILTI Full time

    WHAT'S THE ROLE? We are seeking an exceptional Customer Service Team Leader to join our warm and friendly customer service team in the Rhodes Corporate Park. You will be responsible for achieving goals in the development of customers through telephone sales and developing the customer service team. WHO IS HILTI? Hilti is where innovation is improving...