Resident Services Liaison

2 days ago


Docklands, Victoria, Australia Mirvac Full time
About Mirvac

Mirvac is a leading Australian property group dedicated to reimagining urban life. With a clear purpose to shape Australia's urban landscape, we've been driving innovation and sustainability for over 50 years.

Our Opportunity

We're seeking a highly skilled and motivated Resident Services Ambassador to join our team. As the face of LIV, you'll be the first point of contact for customers and the go-to person for the on-site team. Your responsibilities will include:

Key Responsibilities
  • Maintaining the safety and security of the property, residents, and guests during the evening shift.
  • Managing all areas of the property, including the reception area, communal spaces, and parcel room.
  • Managing incidents, coordinating with emergency services, and escalating to senior management as needed.
  • Answering the main line, directing inquiries, and responding to customers.
  • Nightly auditing of the resident management system.
  • Meeting and greeting residents and visitors, accepting package deliveries.
  • Manning front desk enquiries, logging new cases or complaints, and allocating to appropriate team members for resolution.
  • Database management, capturing front-line customer insights, and entering and updating customer data.
  • Monitoring cases and complaints in the system to ensure all customer queries are dealt with promptly.
  • Assisting with raising quotes, purchase orders, and invoices.
Your Point of Difference
  • Real estate experience or a similar highly transferable skill set from another reception or administration role.
  • High attention to detail.
  • Driven and passionate about forging a career within the real estate industry.
  • Ethical, disciplined, and believes in self-development.
  • Resilient and able to multi-task with ease.
  • Exceptionally well-presented and has a polite and positive disposition.
  • Values workplace relationships and the opportunity to mentor and be mentored.
What We Offer

Mirvac offers a range of competitive and unique benefits for permanent employees, including flexible work arrangements, leadership and professional development programs, and a generous parental and partner leave policy.



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