Resident Services Liaison
2 days ago
Mirvac is a leading Australian property group dedicated to reimagining urban life. With a clear purpose to shape Australia's urban landscape, we've been driving innovation and sustainability for over 50 years.
Our OpportunityWe're seeking a highly skilled and motivated Resident Services Ambassador to join our team. As the face of LIV, you'll be the first point of contact for customers and the go-to person for the on-site team. Your responsibilities will include:
Key Responsibilities- Maintaining the safety and security of the property, residents, and guests during the evening shift.
- Managing all areas of the property, including the reception area, communal spaces, and parcel room.
- Managing incidents, coordinating with emergency services, and escalating to senior management as needed.
- Answering the main line, directing inquiries, and responding to customers.
- Nightly auditing of the resident management system.
- Meeting and greeting residents and visitors, accepting package deliveries.
- Manning front desk enquiries, logging new cases or complaints, and allocating to appropriate team members for resolution.
- Database management, capturing front-line customer insights, and entering and updating customer data.
- Monitoring cases and complaints in the system to ensure all customer queries are dealt with promptly.
- Assisting with raising quotes, purchase orders, and invoices.
- Real estate experience or a similar highly transferable skill set from another reception or administration role.
- High attention to detail.
- Driven and passionate about forging a career within the real estate industry.
- Ethical, disciplined, and believes in self-development.
- Resilient and able to multi-task with ease.
- Exceptionally well-presented and has a polite and positive disposition.
- Values workplace relationships and the opportunity to mentor and be mentored.
Mirvac offers a range of competitive and unique benefits for permanent employees, including flexible work arrangements, leadership and professional development programs, and a generous parental and partner leave policy.
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Resident Services Liaison
1 week ago
Docklands, Victoria, Australia Mirvac Full time{"title": "Resident Services Ambassador", "description": "Opportunity OverviewMirvac is a leading Australian property group dedicated to reimagining urban life. As a Resident Services Ambassador, you will be the face of LIV, providing exceptional support to residents and guests during the evening shift.Key ResponsibilitiesMaintain the safety and security of...
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Resident Services Ambassador
2 weeks ago
Docklands, Victoria, Australia Mirvac Full timeAbout the RoleMirvac is a leading Australian property group dedicated to reimagining urban life. As a Resident Services Ambassador, you will be the face of LIV, a go-to person for the on-site team and the first point of contact for customers.Key ResponsibilitiesMaintain the safety and security of the property, residents, and guests during the evening...
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