Customer Service

5 months ago

Docklands, Australia SMAART Recruitment Full time

Melbourne CBD Location | WFH 2 days a week | $77,000 Inclusive of Super |
- Mon-Fri 9:00 AM-5:00PM | Career progression | Supportive work environment
- Work for a global company that is techy, innovative, and 100% values driven Full

**The box tickers**
- **Shortlisting & interviewing now**:

- **$77,000 inclusive of Super**:

- **12-Month contract with a strong chance of permanency**:

- **Monday - Friday 9:AM- 5:00PM**:

- **Flexibility to manage your own desk**:

- **No weekends**:

- **Melbourne CBD location**:

- Health insurance, flexible working, recognition programs, well-being initiatives
- Work from home 2 days a week and decide your days
- 100% values based & act by the values of compassion, integrity & collaboration
- Stunning office with indoor gardens, latest technology, city views, onsite cafe with heavily subsidized coffee & open plan spaces
- Fun Fridays, LGBTQ pride days, Kahoot hour, paid volunteering day & more
- A company where progression is encouraged & expected
- Monthly pay cycle
- Paid parental leave
- Full-time role with job security
- 100% Australian-owned company with over 30 years of history
- ASX15 company & Growing
- Global presence with a presence across North America - US & Canada
- Award-winning with numerous customer service awards
- Join a company rapidly growing with lots of progression & upskilling opportunities
- Inclusive & diverse culture with a large focus on physical & mental health

**The Opportunity**:
Due to internal promotions and movements, we have an exciting opportunity to join one of Australia’s premier toll-road companies based in Melbourne CBD. This is a fixed-term contract with a strong possibility of permanency and moving into other areas of the business.

As a Customer Service & Finance Officer, your role directly contributes to the success of the company by optimising cash flow and minimizing bad debt. Each customer will vary You will engage with numerous customers on a daily basis, thoroughly understanding each customer’s unique situation and finding positive solutions for everyone.

**About the company**:
Our client is one of the largest Australian-owned and operated toll-road companies. They have a presence across Sydney, Melbourne, Brisbane & North America with over 1800 employees.

Besides working for one of Australia's top companies, they offer a range of benefits including a highly competitive salary, training, progression, and a culture focused on diversity.

**About you**:
**We are seeking someone who possesses natural resilience, empathy, and adaptability skills.**
- Experience working within a contract centre, customer service, or debt collection is preferred but not essential.
- Resilient and pick up systems & processes quickly.
- Intermediate technical skills.
- Eager to learn and a motivated work ethic.
- Excellent verbal and written communication skills are a must.
- A positive and resilient attitude, with the ability to multitask.

**How to Apply?**

** Only shortlisted individuals will be contacted **
** Must be a Permanent Resident or Citizen of Australia

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