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Resident Services Liaison
2 months ago
Mirvac is a leading Australian property group dedicated to reimagining urban life. As a Resident Services Ambassador, you will be the face of LIV, providing exceptional support to residents and guests during the evening shift.
Key Responsibilities- Maintain the safety and security of the property, residents, and guests.
- Manage all areas of the property, including the reception area, communal spaces, and parcel room.
- Manage incidents, coordinate with emergency services, and escalate to senior management as needed.
- Answer the main line, direct inquiries, and respond to customers.
- Nightly audit the resident management system.
- Meet and greet residents and visitors, accept package deliveries.
- Manning front desk enquiries, logging new cases or complaints, and allocating to team members for resolution.
- Database management, capturing front-line customer insights, and entering/updating customer data.
- Monitor cases and complaints to ensure prompt resolution.
- Assist with raising quotes, purchase orders, and invoices.
- Real estate experience or a similar transferable skill set.
- High attention to detail.
- Driven and passionate about a career in real estate.
- Ethical, disciplined, and committed to self-development.
- Resilient and able to multitask.
- Exceptionally well-presented and polite with a positive disposition.
- Values workplace relationships and the opportunity to mentor and be mentored.