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Resident Services Liaison

2 months ago

Docklands, Victoria, Australia Mirvac Full time
{"title": "Resident Services Ambassador", "description": "Opportunity Overview

Mirvac is a leading Australian property group dedicated to reimagining urban life. As a Resident Services Ambassador, you will be the face of LIV, providing exceptional support to residents and guests during the evening shift.

Key Responsibilities
  • Maintain the safety and security of the property, residents, and guests.
  • Manage all areas of the property, including the reception area, communal spaces, and parcel room.
  • Manage incidents, coordinate with emergency services, and escalate to senior management as needed.
  • Answer the main line, direct inquiries, and respond to customers.
  • Nightly audit the resident management system.
  • Meet and greet residents and visitors, accept package deliveries.
  • Manning front desk enquiries, logging new cases or complaints, and allocating to team members for resolution.
  • Database management, capturing front-line customer insights, and entering/updating customer data.
  • Monitor cases and complaints to ensure prompt resolution.
  • Assist with raising quotes, purchase orders, and invoices.
Your Point of Difference
  • Real estate experience or a similar transferable skill set.
  • High attention to detail.
  • Driven and passionate about a career in real estate.
  • Ethical, disciplined, and committed to self-development.
  • Resilient and able to multitask.
  • Exceptionally well-presented and polite with a positive disposition.
  • Values workplace relationships and the opportunity to mentor and be mentored.
", "lang_code": "en-US"}