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Underwriting Assistant

2 months ago

Docklands, Victoria, Australia CHUBB Full time

About Chubb

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Your Role

The primary purpose of this role is to assist the Branch Underwriting team and deliver a high-quality client service by supporting ownership of the operational functions of the team, allowing them to focus on production and underwriting.

Key Responsibilities:

  • Process Management and Customer Service
    • Ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes, and to the required quality standard, applying the right first-time principle.
    • Act as the first point of contact for processing complex business.
    • Liaise with operations to resolve queries regarding New Business submissions to ensure they are registered in a timely manner.
    • Review Name Clearance results to ensure Chubb's reserving rights are maintained.
    • Prepare Underwriting files for both Renewal and New Business, including inputting data into the Underwriting system, compiling market research, and completing raters.
    • Liaise with brokers and internal departments for credit control, claims, and risk information.
    • Chase brokers for outstanding binding instructions or subjectivities.
    • Review policy documents produced by Operations, creating ad hoc documents as needed.
    • Assist with the reconciliation of aged finance items.
    • Ensure underwriting files are complete and fulfill audit requirements, managing the transition of policies into the National Underwriting Centre.
    • Ensure policy tracking/workflow tools are accurate and reflect the current status of the policy at all times.
    • Support the development and implementation of business processing tools by acting as a Subject Matter Expert and assisting in requirements gathering and UAT.
  • Service Delivery & Quality Adherence
    • Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues.
    • Build good working relationships with third-party providers, proactively monitor and support the completion of outsourced processes, ensuring agreed service standards and quality levels are met.
    • Support the Underwriting community through liaison with and participation at meetings with brokers, internal departments, and external advisers.
    • Provide general assistance to underwriters for broker and/or client visits and other administrative duties as agreed with Operations Team Leader/Supervisor.
    • Independently handle requests and queries from customers where appropriate, coordinating with appropriate departments and staff to resolve first-level customer complaints.
    • Adhere to robust Quality Framework standards and procedures.
    • Work within the framework of our ethical and service standards.

Requirements:

  • Competent in Microsoft Office and Outlook, with excellent general computer literacy.
  • Effective communication and interpersonal skills, both in verbal and written forms.
  • Strong customer service skills and a customer-centric attitude.
  • Strong attention to detail and the desire to deliver and improve quality.
  • Problem resolution and decision-making skills.
  • Ability to work in a team environment as well as on own initiative.
  • Experience working to deadlines/SLAs.
  • Pro-active involvement with department objectives & service level.
  • A collegial and constructive approach to working with and supporting colleagues within a team environment.
  • Well-developed analytical and organisational skills.

Desirable:

  • University bachelor's degree or equivalent.