
Reception Administrator
6 days ago
**Front Desk Manager Position Overview**
This role plays a crucial part in the efficient management of front desk procedures and delivering exceptional customer service to both internal and external teams.
**Key Responsibilities**
The key responsibilities include:
- Managing the reception area effectively
- Providing support to staff, relatives, and visitors through timely response to their inquiries
- Maintaining accurate records of visitors' registers and incident reports
- Assisting with administrative payroll duties and resolving queries efficiently
- Delivering training to staff members
**Additional Duties**
The administrator will also be responsible for coordinating with the payroll team, communicating with family members of participants, maintaining records of complaints and feedback, and recording repairs and damages.
**Selection Criteria**
To succeed in this role, candidates must possess:
- Alignment with the job's vision and purposes
- A Cert III or Diploma in Community Services or a related healthcare course
- Equivalent courses or experience
- Strong interpersonal skills, reliability, and confidentiality
- Well-developed written and verbal communication skills
- Ability to build and maintain strong relationships with staff, relatives, and community
- Strong organisational and time management skills
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