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Client Service Liaison
2 months ago
Job Title: Client Service Liaison
Job Summary:
Mswa is seeking a highly skilled Client Service Liaison to join our team. As a Client Service Liaison, you will be the first point of contact for all client inquiries and will play a key role in providing information about Mswa services and supporting clients through the onboarding process.
Key Responsibilities:
- Assist with initial client inquiries and new referrals
- Maintain administrative tasks and spreadsheets
- Respond to client phone and email inquiries
- Help new and newly diagnosed clients understand the benefits of services provided by Mswa
Requirements:
- Excellent customer service and communication skills
- Ability to build excellent relationships both internally and externally
- Fantastic attention to detail
- Awareness and understanding of the Disability and Aged Care industry
- NDIS workers screening check (or willingness to obtain)
About Mswa:
Mswa exists to make a real and lasting difference to the lives of Western Australians. We provide personalized support to those living with neurological conditions and are committed to empowering our clients to live their best lives.
What We Offer:
- Flexible working arrangements
- Salary packaging
- Generous leave initiatives
- Access to exclusive discounts
- Health and wellbeing incentives