IT Service Delivery Executive

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceDelivery Full time $120,000

We are seeking a highly skilled IT Service Delivery Manager to lead our Regional Service Desk team into the future growth phase of our business.

Job Description

The successful candidate will provide leadership and technical advice across the day-to-day operations of the Service desk Team and ensure high service delivery is achieved across the business. The Service Desk team comprises of members from 3 cities in Australia as well as staff based in our Bangalore office, so strong experience in managing an internal offshore team is required for this role.

This position involves:

  • Managing a distributed team of Service desk engineers across the ANZ region.
  • Demonstrating leadership to a highly distributed team of engineers across ANZ.
  • Prioritising service desk workloads to ensure service levels are achieved.
  • Identifying service desk trends and reporting on them to key stakeholders.
  • Working closely with the various areas of the business to produce cost-effective, innovative, and efficient solutions to business issues using our systems and technologies.
  • Managing escalations from the business through to resolution.
  • Providing a high level of service for VIP and Executives.
  • Identifying and proactively resolving IT issues.
  • Providing second and third-level hardware and software support.
  • Adhering to all processes and documenting procedures accordingly.
  • Recommending, co-ordinating and performing the replacement of IT-related equipment.

The ideal candidate will have:

  • Relevant tertiary qualification in Information Technology.
  • 3+ years' experience in a Team Lead or Service Desk Manager position.
  • Strong customer service, communications and leadership skills.
  • Strong organisational skills with the ability to multi-task and show flexibility in an ever-changing role.
  • Collaborative, team player.
Required Skills and Qualifications

The following skills and qualifications are essential:

  • ITIL
  • Windows 11
  • Microsoft 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive
  • Citrix
  • Teams
  • Configuration Manager
  • Audigy and Visual (conferencing)
  • LAN/WAN/WLAN
  • Mobile Device Management
Benefits

We offer a collaborative culture that fosters growth and development. As a member of our team, you will have opportunities to develop your skills and contribute to the success of our business.

Others

We welcome applications from experienced IT professionals who are passionate about delivering exceptional service. If you are a motivated and results-driven individual who is looking for a new challenge, please submit your application.

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