Service Delivery Executive

1 week ago

Sydney, New South Wales, Australia beBeeEnterprise Full time $100,000 - $160,000

First Focus is a leading mid-market Managed Service Provider renowned for its exceptional service delivery. With over 20 years of consistent growth and a strong leadership team, we pride ourselves on being a dynamic and values-driven company.

We are seeking an experienced Enterprise Service Delivery Manager to lead our national teams of high-performing support technicians in delivering exceptional service to enterprise clients. This role combines service excellence, team leadership, and operational oversight to drive business success.

The successful candidate will have demonstrated experience in delivering enterprise service management in an MSP or IT integrator environment. They will possess strong leadership skills, with a proven track record of managing support or infrastructure teams, as well as a deep understanding of ITIL-based service delivery frameworks.

This opportunity allows you to join a motivated and focused organization prioritizing employee growth and development. You will work closely with internal teams to ensure seamless service delivery and be responsible for fostering a strong team culture, supporting technician development, and leading by example.

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